All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
When returning a vape pen for repair or replacement, does the buyer need to pay for shipping from Malaysia?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to [email protected].
- After being received by our customer service, we will solve your problem as soon as possible