How long can I receive the money after applying for a refund?

May 11, 2020

All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.




Also in Warranty & Maintenance

How long does the RELX Malaysia limited warranty last?

January 20, 2021

Read More

When returning a vape pen for repair or replacement, does the buyer need to pay for shipping from Malaysia?

May 11, 2020

The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.

Read More

RELX Vape Pen is Broken? Here's How You Can Find the Repair Shop

May 11, 2020

Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.

Read More

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RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive a coupon to get a free pod (with minimum purchase of 2 items).

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
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Install this webapp on your device for smooth access. After re-login via PWA, you can receive a coupon to get a free pod (with minimum purchase of 2 items).
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A free pod coupon will be sent to your Coupon list after you log in
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If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
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