When returning a vape pen for repair or replacement, does the buyer need to pay for shipping from Malaysia?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
Also in Warranty & Maintenance
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.