Where do you ship the products from?

May 09, 2020

Your products will be shipped from the RELX MY domestic warehouse located in Klang.

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How long can I receive my order?

May 09, 2020

Normally it takes 2-4 business days for you to receive your orders outside pre-ordered items. Please check expected shipping time for specially pre-ordered items. 

For RELX warranty and refund Policies, please refer to the page: https://relxnow.my/pages/warranty . 

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What shipping method do you provide?

May 09, 2020

Currently we ship all packages through J&T. If any requirement, please contact our customer service.

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Can I change my shipping address after the order is shipped?

May 09, 2020

Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to [email protected] to change your address.

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Where do I check the logistics status after the order is shipped?

May 09, 2020

For specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query.

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What should I do if my tracking number has not been updated for a long time?

May 09, 2020

For the specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to [email protected] to help you deal with it. Our customer service will reply to your email within 24hrs.

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What should I do if my package is lost?

May 09, 2020

In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at relxnow.my, or write to [email protected]) and send us your order number along with your concerns.

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What should I do if my package is damaged during shipment?

May 09, 2020

In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email [email protected] within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.

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How to cancel my order?

May 09, 2020

Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.

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Do I need to pay import tariffs by myself?

May 09, 2020

Generally, the tariffs need to be borne by the buyer upon clearance before entering a Malaysia warehouse. You don’t have to pay for tariffs.

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