Where do you ship the products from?
Your products will be shipped from the RELX MY domestic warehouse located in Klang.
How long can I receive my order?
You will receive your order within 3-10 working days(national holidays excluded).
In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://relxnow.my/pages/warranty.
What shipping method do you provide?
Currently we ship all packages through J&T. If any requirement, please contact our customer service.
Can I change my shipping address after the order is shipped?
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to [email protected] to change your address.
Where do I check the logistics status after the order is shipped?
For specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query.
What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to [email protected] to help you deal with it. Our customer service will reply to your email within 24hrs.
What should I do if my package is lost?
In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at relxnow.my, or write to [email protected]) and send us your order number along with your concerns.
What should I do if my package is damaged during shipment?
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email [email protected] within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.