Can I enjoy after-sales services online when I buy RELX products from other channels?
Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.my/pages/warranty.
Also in Warranty & Maintenance
How long can I receive the money after applying for a refund?
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
When returning a vape pen for repair or replacement, does the buyer need to pay for shipping from Malaysia?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.