How long does the RELX Malaysia limited warranty last?
RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://www.relxnow.my/ or from Authorized RELX Stores. A replacement device or pod will assume the remainder of the warranty period of the original device or pod.
One (1) year limited warranty¹: RELX Classic device and pods, RELX Alpha device and pods, RELX nano, RELX i device and pods, RELX nano 2, RELX Infinity & Essential Device, Infinity Charging Case.
Eighteen(18) months limited warranty¹: RELX Pod Pro.
The date of manufacture²: RELX Classic pod, RELX Alpha pod, RELX nano, RELX i pod, RELX nano2, RELX Infinity pod and RELX Essential pod.
The date of purchase²: RELX Classic device, RELX Alpha device, RELX i device, RELX Infinity device and RELX Essential device. This does not affect your statutory rights.
Also in Warranty & Maintenance
How long can I receive the money after applying for a refund?
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
When returning a vape pen for repair or replacement, does the buyer need to pay for shipping from Malaysia?
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
RELX Vape Pen is Broken? Here's How You Can Find the Repair Shop
Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
