Track Your RELX Vape Pen & Pod Order

Please Track Your Order with Tracking Number

Once you’ve placed your order successfully, you should be able to receive

  1. A purchase confirmation from your payments provider and
  2. An order confirmation from us

Once your order is ready to be sent to you , you should be able to receive a shipping confirmation. You could find the order tracking number in order details or shipping confirm notification email / SMS.

How to Use Your Order Tracking Number

Note: Please check your email and text messages inbox to see if you have already received your tracking number, which is usually sent to you after 5 days of issuing your order confirmation.

If your tracking number does not return any tracking information, it may be for the following reasons:

1. The delivery carrier has not yet received your package.
2. The delivery carrier has not submitted your tracking information.
3. The order number you submitted is incorrect or invalid.
4. The order number you submitted has expired.

Each carrier usually takes some time to process your order information before the tracking information is updated. If you are unable to locate the shipment, you may need to contact the carrier for additional information.

Therefore, the tracking information may not be immediately queried after the package is shipped. If you are not online or unable to find it, you can contact the carrier for confirmation or check it later.

I just placed an order. Why don’t I have my tracking number immediately?

Once we receive your order, the information is received by the logistics wing, who then process your order and put together your order items to send to you, and then forwards the items to the shipping company, which then generates your relevant tracking number. Since this process involves multiple steps of coordination between internal and external parties, it doesn’t happen instantly.

DISPATCH AND DELIVERY TIME

Your order will be shipped from our warehouse located in Malaysia via J&T.

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RelxNow PWA
Install this webapp on your device for smooth access. After re-login via PWA, you can receive a coupon to get a free pod (with minimum purchase of 2 items).

Step 1
Click the “Add Home Screen” menu.
Step 2
Click the “Add to Home Screen” from the menu list.
Step 3
Click the button of “Add”.
Step 4
After the installation is complete, you will see this icon on your desktop.
RelxNow PWA
3s Get

Install this webapp on your device for smooth access. After re-login via PWA, you can receive a coupon to get a free pod (with minimum purchase of 2 items).
RelxNow PWA
Didn't work? Click here 👉

A free pod coupon will be sent to your Coupon list after you log in
A free pod coupon will be sent to your Coupon list after you log in
Tips
If your Chrome cannot add Relxnow to the desktop, please follow the steps below to set up and try again.
Step 1: Open the system settings, find Chrome browser in the application settings list;
Step 4: Refresh the page and re-add.
* If still unsuccessful, please use your system browser to open and try again.
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