Limited offer: Free shipping by J&T nationwide! Due to the full lockdown, the shipment and delivery will be affected to some extent. 
Find the nearest store 

ADD TO CART

OUT OF STOCK

PRE-ORDER

Refer to get 15% Off

What should I do if the received product is damaged?

May 11, 2020

 First of all, we sincerely apologize for the inconvenience and trouble brought to you.

If you want to replace the product, we recommend that you:

  1. Prepare clear pictures or videos which can fully prove the damage of the product.
  2. Send your specific problems, pictures or videos along with your order number to [email protected]
  3. After being received by our customer service, we will solve your problem as soon as possible


Also in Warranty & Maintenance

How long does the limited warranty last?

January 20, 2021

Read More

How long can I receive the money after applying for a refund?

May 11, 2020

All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.

Read More

When returning a product for repair or replacement, does the buyer need to pay for shipping?

May 11, 2020

The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.

Read More

loading