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What should I do if my package is lost?

May 09, 2020

In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at relxnow.my, or write to [email protected]) and send us your order number along with your concerns.




Also in Shipping & Receiving

Where do you ship the products from?

May 09, 2020

Your products will be shipped from the RELX MY domestic warehouse located in Klang.

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How long can I receive my order?

May 09, 2020

You will receive your order within 3-10 working days(national holidays excluded).

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://relxnow.my/pages/warranty.

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What shipping method do you provide?

May 09, 2020

Currently we ship all packages through J&T. If any requirement, please contact our customer service.

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