What should I do if my package is damaged during shipment?
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email to [email protected] within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.
Also in Shipping & Receiving
Where do you ship the products from?
Your products will be shipped from the RELX MY domestic warehouse located in Klang.
How long can I receive my order?
Normally it takes 2-4 business days for you to receive your orders outside pre-ordered items. Please check expected shipping time for specially pre-ordered items.
For RELX warranty and refund Policies, please refer to the page: https://relxnow.my/pages/warranty
What shipping method do you provide?
Currently we ship all packages through J&T. If any requirement, please contact our customer service.