What should I do if my tracking number has not been updated for a long time?
For the specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to [email protected] to help you deal with it. Our customer service will reply to your email within 24hrs.
Also in Shipping & Receiving
Where do you ship the products from?
Your products will be shipped from the RELX MY domestic warehouse located in Klang.
How long can I receive my order?
Normally it takes 2-4 business days for you to receive your orders outside pre-ordered items. Please check expected shipping time for specially pre-ordered items.
For RELX warranty and refund Policies, please refer to the page: https://relxnow.my/pages/warranty
What shipping method do you provide?
Currently we ship all packages through J&T. If any requirement, please contact our customer service.