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Under what circumstances will the RELX online store cancel an order unilaterally?

May 11, 2020

We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:

  1. Ordered products exceed the purchase limit with the same account.
  2. A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
  3. RELX receives notification from the credit card issuer or PayPal that the transaction was somehow fraudulent.
  4. RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.  


Also in Payment & Safety

What payment methods do you support?

May 11, 2020

We support payment via PayPal and master credit cards. For a faster and more convenient payment experience, we strongly recommend that you prioritize using PayPal. If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to [email protected], we will reply to your email within 24hrs.

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What should I do if the online transaction prompts failure?

May 11, 2020

This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.

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Does RELX collect and store users’ payment information?

May 11, 2020

Please be assured that we will not collect or store any of your payment information. As all payment processes are handled directly by PayPal (an internationally renowned payment service provider), we do not have access to your personal payment information.

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