Product Information
Looking for a vape that fits the bill? The possibilities are infinite with the RELX Infinity 2 Vape Device. Check out what sets this device apart.
Please clean the device carefully with a cotton swab and try another pod. In daily use, please pay attention to clean the device, keep the inside of the device dry.
|
Status |
Remaining Power |
LED Notification |
|
Charging Case - Input |
0 - 99% |
Charging Case’s white LED flashes slowly |
|
100% |
Charging Case’s white LED turns on |
|
|
Charging Case - Output |
25% - 100% |
Charging Case’s white LED turns on |
|
0 - 25% |
Charging Case’s white LED flashes slowly |
|
|
Device - Input |
0 - 99% |
Device’s white LED flashes slowly |
|
100% |
Device’s white LED turns on before flashing 3 times and fading out |
The Charging Case Mini (1000 ma) will be recharged in 60 - 90 minutes.
The Charging Case Max (1500 ma) will be recharged in 90 -120 minutes.
RELX Classic device is made of aluminum alloy with high strength and endurance. The shell material of cartridge is PCTG produced by Eastman in the US, which is mostly used to make aviation cups, milk bottles, etc. It is resistant to high temperature and will not release harmful substances, thus you can use it without any worries."
RELX adopts a soft lithium battery with a capacity of 350mA and a charging time of about 1h. For a person who smokes one pack of cigarettes a day, it can last for a whole day, 250-300 puffs approximately.
Kind Reminder: In order to protect your own safety and the device quality, please do not use it while charging.
During Standing: when the device device is not used, the indicator will be off;
Low Battery: when the power is less than 10%, the indicator will flash 10 times;
During Charging: The indicator will stay on, and after it is fully charged, it will be off;
The indicating light flashes 3 times:
- Inhale protection: This protection mechanism is to protect the user from irritation caused by heavy inhale, the mod will initiate the protection mechanism.
- Overcharged protection: This protection mechanism is to protect itself when the charging cable is unplugged with too much strength after it is fully charged or unplugged frequently, and the indicator will flash 3 times.
The kit for beginners includes Classic device with color optional, a USB charging cable and a booklet.
All RELX devices are not waterproof.
Pod Pro 2 contains 3%-5% of nicotine, and it has 25+ flavors available.
Pod Pro 0% contains 0% of nicotine, and it has 4 flavors available.
RELX Alpha and Classic have their own advantages. Because the design concept and structure of the two products are different, Alphapods and REXLPods cannot be shared.
The shelf life of the pod is 1 year only when it is stored correctly and unopened. It is recommended to finish it within 15 days after opening to maintain the best taste.
Please send your questions to our 24/7 customer service email: [email protected]
Shipping & Receiving
Your products will be shipped from the RELX MY domestic warehouse located in Klang.
Normally it takes 2-4 business days for you to receive your orders outside pre-ordered items. Please check expected shipping time for specially pre-ordered items.
For RELX warranty and refund Policies, please refer to the page: https://relxnow.my/pages/warranty .
Currently we ship all packages through J&T. If any requirement, please contact our customer service.
Sorry, the shipping address can't be changed once the order is shipped. Before the order is shipped, you can contact our official customer service by sending an email to [email protected] to change your address.
For specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query.
For the specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to [email protected] to help you deal with it. Our customer service will reply to your email within 24hrs.
In a situation where you have not received your order within 25 days of purchase, please contact us (via IM at relxnow.my, or write to [email protected]) and send us your order number along with your concerns.
In addition to the outer packaging, our products are additionally equipped with an internal protective film. If the package is damaged, open it to see if the product is damaged. If it is not damaged, you can still use it. If the product is damaged, please contact our customer service by sending an email [email protected] within 48 hours after receiving the product, and our customer service will reply to your email within 24hrs.
Before the package is shipped, you can contact customer service to help you arrange the cancellation of the order. Once the package is shipped, the order can't be canceled.
Generally, the tariffs need to be borne by the buyer upon clearance before entering a Malaysia warehouse. You don’t have to pay for tariffs.
Payment & Safety
We support payment via PayPal and master credit cards. For a faster and more convenient payment experience, we strongly recommend that you prioritize using PayPal. If you encounter any problem during the payment process, please feel free to contact our customer service by sending an email to [email protected], we will reply to your email within 24hrs.
This situation is very rare, you can refresh the page and try to pay again. In any case, if your account is abnormally debited repeatedly, you can contact our customer service, we will verify the situation. The extra money paid will be returned to your original payment account.
We reserve the right to cancel your order and refund the original account if we detect one of the following vialations before the goods are shipped out or signed for:
- Ordered products exceed the purchase limit with the same account.
- A single account does not violate the purchase restriction, but an individual is determined (through payment account, delivery address, IP address, contact number, or other methods) to be linked to numerous accounts which cumulatively violate the purchase restriction.
- RELX determines that the purchase was made through improper means or finds evidence that order was not made legally.
Please be assured that we will not collect or store any of your payment information.
Warranty & Maintenance
RELX devices and RELX pods come with a One (1) year or Eighteen(18) months limited warranty¹ from the date of manufacture or purchase² from https://www.relxnow.my/ or from Authorized RELX Stores. A replacement device or pod will assume the remainder of the warranty period of the original device or pod.
One (1) year limited warranty¹: RELX Classic device and pods, RELX Alpha device and pods, RELX nano, RELX i device and pods, RELX nano 2, RELX Infinity & Essential Device, Infinity Charging Case.
Eighteen(18) months limited warranty¹: RELX Pod Pro.
The date of manufacture²: RELX Classic pod, RELX Alpha pod, RELX nano, RELX i pod, RELX nano2, RELX Infinity pod and RELX Essential pod.
The date of purchase²: RELX Classic device, RELX Alpha device, RELX i device, RELX Infinity device and RELX Essential device. This does not affect your statutory rights.
All refunds will be returned to your original payment account within 15-30 working days. The specific time will vary depending on the payment method.
The damage caused by quality problems can be refunded without obligation within 60 days from the date of order. If it is within 1 year, then it can be replaced without return.
Please contact us through our customer service by sending an email to [email protected], and provide fault pictures/videos to explain specific problems, so that customer service can better understand and judge the problem, then they will provide you with a solution within 24hrs.
First of all, we sincerely apologize for the inconvenience and trouble brought to you.
If you want to replace the product, we recommend that you:
- Prepare clear pictures or videos which can fully prove the damage of the product.
- Send your specific problems, pictures or videos along with your order number to [email protected].
- After being received by our customer service, we will solve your problem as soon as possible
Thank you very much for your support of RELX. Only products purchased from our official website can enjoy the relevant after-sales services. The products purchased from other channels do not enjoy the same after-sale mechanism as that of the official website, for details, please refer to https://relxnow.my/pages/warranty.
