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Warranty

RELX Warranty and Refund Policies

Products Covered

Product

Item

Warranty Period

Classic

Pod

12 months from the date of manufacture

Device

12 months from the date of original retail purchase

Infinity, Essential

Pod

18 months from the date of manufacture

Device

12 months from the date of original retail purchase


This doesn't affect the 24 months statutory rights for EU consumers.

Invalid Claims

RELX’s product warranty covers only those claims arising from damage sustained despite normal and safe use, and does not cover:
  • Any malfunction or damage not resulting from workmanship.
  • Damage resulting from general neglect, or unsafe use or misuse, whether cognizant or accidental.
  • Damage resulting from natural causes including but not limited to lightning, flood, or other natural disasters.
  • Theft or loss of the products.
  • Damage caused by operating the device outside the permitted or intended use, or damage caused due to the negligence of instructions issued by RELX.
  • Claims for non-defective products.

Procedure for Filing Warranty Claim

  • Valid claims can be filed by emailing the RELX customer care team at [email protected].
  • All warranty claims must be supported with proof of purchase, failing which the entire claim will be voided.
  • RELX reserves the right to request additional details about the relevant device or product, including photos and videos.
  • RELX reserves the right to initiate device repair procedures to restore function before approving a product exchange or refund.
  • RELX will replace a product at no charge if a valid claim under this limited warranty is received within the warranty period.

‘Just RELX’ Refund Policy

RELX designs next-generation cigarette alternatives and smoking experiences keeping its customers in mind. No-hassle 60-day refund is available to items which were bought from online website and were eligible for the following Terms.

Terms

  • RELX accepts all refund claims based on product quality issues.

  • The ‘Just RELX’ refund policy is applicable only on purchases made directly on the main RELX website.

  • The refund policy is active and valid only within the first 60 days from the date the order is dispatched.

  • Refunds for devices purchased through an authorized RELX retailer must be obtained from the authorized retailer and will be subject to the retailer’s own refund policy.

  • Valid claims can be filed by emailing the RELX customer care team at [email protected], or by sending in a request for a refund via live chat.

*Please visit www.relxnow.com for the list of authorized RELX retailers, updated regularly.

**This Limited Warranty is NOT transferable to subsequent purchases.

RELX Team

May 10th, 2020