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What should I do if my tracking number has not been updated for a long time?

May 09, 2020

For the specific logistics status, please enter the logistics order number you received at https://relxnow.my/pages/track-order for the query. If the logistics status is not updated for more than 7 working days, please contact our customer service by sending an email to [email protected] to help you deal with it. Our customer service will reply to your email within 24hrs.




Also in Shipping & Receiving

Where do you ship the products from?

May 09, 2020

Your products will be shipped from the RELX MY domestic warehouse located in Klang.

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How long can I receive my order?

May 09, 2020

You will receive your order within 3-10 working days(national holidays excluded).

In addition, we have provided a compensation policy for shipping delay. For details, please refer to the page: https://relxnow.my/pages/warranty.

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What shipping method do you provide?

May 09, 2020

Currently we ship all packages through J&T. If any requirement, please contact our customer service.

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